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FAQ Category: General Information
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Why aren’t the pages loading as expected?
Your browser may have pop-ups disabled. Go to the browser settings and allow pop-ups for FamilyPast2Present.com.
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How do I print my Genogram Report to PDF?
In Reports, select Genogram Report to open the report. It may take several seconds to open depending on how much data is in the report.
In the browser, select Print (e.g., Print icon or File > Print). In the print dialog box, select PDF and/or Save as PDF.
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Why is my Genogram Report not appearing when I select it?
It may take a minute or two for the report to appear if there is a lot of data in your account.